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Useful information

Below you will find all the information you need about your stay at SPA Hotel Zedern Klang****s. If you have any specific questions that you cannot find on this page, please do not hesitate to contact us. We look forward to hearing from you - at any time and with all our heart!

  • Check-In - Your room will be available from 02.00 pm on the day of arrival.
  • Check-Out - We kindly ask you to vacate your room by 10.30 am on the day of departure.

Depending on your personal preference, you can pay your bill on the day of departure in cash or by credit card. We accept Master Card, Visa and of course the Maestro Card.


We would like to point out that in the high seasons from 20/12/ to 09/01/ (Christmas and New Year's Eve week), carnival week, Easter week and in August we cannot accept vouchers and certificates.

We recommend that our guests take out travel cancellation and interruption insurance.

You can find more information about our partner Europäische Reiseversicherung under this link.


Go to Europäischen Reiseversicherung

In our Hotel we apply to The General Terms and Conditions for Hotel Services. Below we would like to inform you of our cancellation policy for private individuals (not groups or tour operators).


• Free cancellation up to 3 Weeks before arrival
• 40% of the total amount for cancellation in the 3rd week before arrival
• 70% of the total amount for cancellation in the 2nd week before arrival
• 100% of the total amount for cancellation in the last week before arrival respectively non-arrival or early departure


The packages on our website do not constitute binding offers on the part of the hotel. Tip and content errors can unfortunately not be excluded.

Raiffeisen Regionalbank Matrei

IBAN: AT45 3637 8000 0502 1480


For our little guests there is an outdoor playground with sandpit, tree house, trampoline and climbing facilities. Fun and games await the children in the hotel's own children's room with slide, climbing wall, lots of play equipment and much more. The Spa Hotel Zedern Klang has its own wellness packages for children and children's menus. Our staff at the spa reception or in the restaurants will be happy to provide you with further information.


Children in the spa and wellness area

Access to the sauna and wellness area is only permitted from the age of 14. Our little guests are of course very welcome in the swimming pool.



On request, we will be happy to provide you with a crib in the sleeping room and highchair in the restaurant free of charge.

Smoking is prohibited in the premises of the SPA Hotel Zedern Klang.

Your request

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